Managing With A Mission

VP Kus keeps a development team pointed in the right direction. As the Henry Ford Health System’s VP of Ambulatory Pharmacy Services, with full management responsibilities for 28 pharmacies, you’d be right in assuming Dan Kus has his eye focused squarely on the bottom line. Where you’d probably be wrong is in assuming what that 

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The Objective Was Workflow Efficiency

The solution was “Do It Yourself.” In 2011, Director of Clinical and Specialty Services Jonathan Van Lare concluded there had to be a better way to solve the Workflow Efficiency problems Pharmacy Advantage experienced on a daily basis. “Granted, we’d advanced beyond the old paper-based system, but we were still operating in multiple Access and 

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“Eliminating Aggravation Was Half The Battle.”

How the DromosPTM team simplified the prior authorization and billing process. In 2011, when Pharmacy Advantage offered Brad Hall the opportunity to co-develop a software system for streamlining its operation at every level, he had only a basic knowledge of the work specialty pharmacies do every day — and virtually no experience in dealing with 

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Find, Copy, Paste, Repeat? No More.

Marcy Snell now focused on patients, not process. “My job as an Oncology Services Coordinator used to be so detail-intensive, I just didn’t have much time to get to know my patients as individuals.” Which is important because? Dr. Snell, who’s been with Troy, Michigan’s Pharmacy Advantage since late 2010, has an example at the 

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Fulfilling The Mission To Serve. One Patient At A Time.

Since 2008, Michelle Thornton has been a Patient Care Coordinator at Troy, Michigan’s Pharmacy Advantage. She made the move from her previous position for the opportunity to grow professionally. There’s been growth all along the way, but since 2014, she’s seen her opportunities to serve patients expand faster and further than she’d ever imagined possible. 

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“We Knew There Had To Be A Better Way.”

Why and how a specialty pharmacy became a software developer JP Lopez still vividly remembers the daily routine for treating patients at Pharmacy Advantage before 2014. “Every morning started with the staff reviewing a single printout that listed all the patients we were serving, with each Disease State HUB’s responsibilities for the day. Between all 

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